Consistency Score

Internal consistency within conversation

Multi-turn Evaluation0-100

What we measure

Does the AI contradict itself within the conversation? Does it maintain positions throughout? Does it reference earlier messages and build logically on previous statements?

Why it matters

Salesforce research (2025) found that 65% of AI chatbots fail on multi-turn conversations, often due to consistency breakdowns. Self-contradictions confuse users and destroy credibility.

Research Foundation

•Multi-turn conversation evaluation research
•Chain-of-thought (CoT) prompting validation techniques
•Based on documented AI failure patterns in customer service